3jlg Privacy Policy

1. Overview

This Privacy Policy applies to all players who access or use the 3jlg website and app. By creating an account or using any feature of the platform, you acknowledge that you have read and understood how 3jlg handles personal data as described in this document.

3jlg is operated for players based in the Philippines. All data processing described in this policy is conducted with Philippine players in mind. If you have any questions about this policy or how your data is handled, you can contact us at any time via [email protected].

2. What Information We Collect

When you register and use 3jlg, we collect different types of information depending on how you interact with the platform. This falls into two broad categories: information you provide directly, and information generated automatically through your use of the service.

Information you provide directly:

• Full legal name, date of birth, and contact details (including a Philippine mobile number and email address) provided during registration.
• Government-issued identification documents submitted as part of KYC identity verification before your first withdrawal.
• Payment account details associated with your chosen deposit method (GCash, Maya, or local bank account details as relevant to the transaction).
• Communications you send to 3jlg customer support, including any attachments or screenshots you include.

Information collected automatically:

• Device information including operating system, browser type, and screen resolution, used to optimise the platform experience.
• IP address and approximate location data, used for security verification and to confirm you are accessing the platform from within the Philippines.
• Session activity including login timestamps, pages visited, games played, bets placed, and transaction history within the platform.
• Cookies and similar technologies that help maintain your session and remember preferences. See Section 7 for more on cookies.

3. How We Use Your Information

The information 3jlg collects is used for specific, defined purposes. We do not use your data beyond what is described here without first informing you.

4. Sharing Your Information

3jlg does not sell, rent, or trade your personal data to third parties for advertising or marketing purposes. There are, however, limited circumstances in which your data may be shared with other parties:

• Payment processors: When you make a deposit or withdrawal, relevant transaction data is shared with the payment provider (such as the banking network or e-wallet service operator) to complete the transfer. 3jlg does not store your e-wallet passwords or full banking credentials.
• Technology and platform providers: Third-party service providers that help 3jlg operate the platform (such as hosting, analytics, or game engine providers) may have access to certain data under strict confidentiality agreements.
• Legal and regulatory requirements: If we are required by Philippine law or a lawful authority to disclose specific information, we will comply with that obligation. We will notify you where legally permitted to do so.
• Fraud and security investigations: In cases of suspected fraud, account abuse, or security incidents, relevant data may be shared with financial institutions or legal authorities as necessary to protect players and the platform.

5. Data Retention

3jlg retains personal data for as long as is necessary to fulfil the purposes described in this policy. In practice, this means:

• Account registration data is retained for as long as your account is active and for a reasonable period after account closure for fraud prevention purposes.
• KYC identity documents are retained in line with applicable legal and compliance requirements, which may require records to be kept for several years after account closure.
• Transaction and betting history records are retained to support auditing, dispute resolution, and responsible gaming monitoring.
• Support communications are retained to ensure continuity in resolving recurring issues and to assist in future enquiries related to the same matter.

When data is no longer required and there is no legal obligation to retain it, 3jlg will delete or anonymise it in a secure manner.

6. Your Data Rights

As a player on 3jlg, you have rights over your personal data. If you want to exercise any of the following rights, contact us at [email protected] with your account username and a clear description of your request.

7. Cookies and Session Data

3jlg uses cookies — small data files stored in your browser — to keep you logged in, remember your preferences, and help the platform function correctly. Without certain cookies, key features of the platform (such as staying signed in during a session) would not work.

We also use analytics-type cookies to understand how players navigate the platform. This helps the 3jlg team identify areas for improvement and fix usability issues. This data is aggregated and is not used to identify individual players for marketing purposes.

You can manage cookie preferences through your browser settings. Disabling all cookies may affect your ability to use certain features of the platform. Clearing cookies will log you out of your current session.

8. Security Measures

Protecting your data is an active priority at 3jlg, not a box-ticking exercise. The platform uses SSL (Secure Sockets Layer) encryption on all pages, which means data transmitted between your device and 3jlg cannot be read by third parties in transit.

Account access is protected by OTP (one-time password) verification for logins from new devices and for sensitive account actions. This means even if someone obtained your password, they would still need access to your registered Philippine mobile number to proceed.

On the infrastructure side, 3jlg applies access controls that limit which team members can access player data, and only for legitimate operational purposes. Data is stored in systems with regular security assessments.

Despite these measures, no system is completely immune to risk. If you notice any suspicious activity on your account, change your password immediately and contact support at [email protected].

9. Under-Age Users

3jlg is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we discover that an account was created by someone under 21, we will close the account immediately and delete associated data in line with this policy.

Age verification is part of the KYC process. Players who cannot provide acceptable proof of age will not be able to complete withdrawals and may have their accounts suspended pending review.

10. Policy Updates and Contact

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, how data is handled, or in response to legal or regulatory developments. When we make significant changes, we will update the "Last updated" date at the top of this page.

We recommend checking this page periodically. Continued use of the 3jlg platform after a policy update is published constitutes acceptance of the revised terms.

If you have questions, concerns, or requests related to your personal data and this Privacy Policy, get in touch with the 3jlg team at [email protected]. Please include your account username and a clear description of your enquiry so we can assist you promptly. You can also review common questions on the FAQ page.